Frequently Asked Question
Orders
How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation.
Can I modify or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive an email confirmation with your order details.
Shipping
Do you ship internationally?
Yes, we offer worldwide shipping.
How long does delivery take?
Delivery times vary depending on your location. Estimated shipping times will be displayed at checkout.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
What if my package is delayed?
Shipping delays may occasionally occur due to carrier issues, customs processing, or peak seasons. If you need assistance, please contact our support team.
Returns
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and returned in their original condition with tags attached.
Do you offer exchanges?
Due to the limited nature of our collections, direct exchanges may not always be available. We recommend returning the item and placing a new order.
When will I receive my refund?
Refunds are processed after the returned item has been received and inspected. Please allow several business days for the refund to appear on your original payment method.
Are return shipping costs refundable?
Return shipping costs are generally the responsibility of the customer unless the item is faulty or incorrect.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways.
When will I be charged?
Payment is collected at the time your order is placed.
Products
What makes REDRESS unique?
REDRESS creates timeless dresses designed with quality, elegance, and individuality in mind.
Are your pieces limited edition?
Many of our pieces are produced in limited quantities, making each collection special and exclusive.
How do I choose the right size?
Please refer to the size guide available on each product page. If you need assistance, our team is happy to help.
How should I care for my garment?
Care instructions are provided on each garment label and product page. Following these instructions will help preserve the quality and longevity of your piece.
Will sold-out items be restocked?
Some styles may be restocked, while others are available only in limited quantities. We recommend purchasing your favorite pieces before they sell out.